About Me
Analytical and resourceful data analyst with proven experience turning complex datasets into actionable insights that drive business growth and improve customer outcomes. Skilled in building predictive models, automating data pipelines, and creating visualizations that make data accessible to stakeholders at all levels. Proficient in Python, SQL, Tableau, and Power BI with hands-on experience in customer segmentation, sales forecasting, and market analysis across healthcare and business analytics environments. Known for stepping up to solve problems others avoid, whether that's migrating legacy systems, building automation that saves hours of manual work, or translating technical findings into recommendations that executives can actually use. Passionate about using data to uncover opportunities, optimize processes, and help teams make smarter decisions faster.
AREAS OF EXPERTISE
Customer Segmentation | Predictive Analytics | Sales Forecasting | Price Optimization | Data Visualization | Dashboard Development | Customer Retention Analysis | Market Trends Analysis | Business Planning | Marketing Optimization| Automated Reporting | Customer Behavior Analysis | Structured & Unstructured Data Analysis | Performance Metrics | hEALTHCARE
Python | Microsoft Office Suite | Power BI | SQL | Oracle PeopleSoft | MS Access | SAP | DOMO | Tableau | Waterfall | Teradata | SAP BOBJ | Big Query
PROFESSIONAL EXPERIENCE
BI Analyst
HCA | Florida
2023 - Present
Create interactive Tableau and Power BI dashboards that translate complex market and physician performance data into insights executives can act on, supporting strategic decisions across multiple service lines.
Serve as the go-to SQL expert for the division, writing queries that pull together clinical, financial, and operational data from
multiple systems to answer questions no one else knows how to tackle.
Data Analyst
Greenway Health | Florida
2022 - 2023
Led whitespace analysis and sales prioritization initiatives that uncovered $2M in untapped market opportunities, giving the sales team a roadmap to underserved healthcare segments they'd been missing.
Architected automated ETL data pipelines using Python and SQL that cut data processing time by 45% and boosted team productivity by 25%, which meant we could finally deliver real-time analytics to healthcare clients instead of making them wait.
TECHNICAL SKILLS
Customer Service Analyst
AnswerFirst Communication | Florida
2021 - 2022
Dug into customer data and tracked trends to figure out where we were falling short and where we could do better, then put
together quarterly reports that helped executives see the full picture of customer satisfaction.
Built an online ticketing and knowledge management system from the ground up after researching what customers and agents
actually needed, and cut resolution time by 17% because people could finally find answers quickly
Business Analyst
Gills Liquors | Georgia
2017 - 2021
Built business plans and market trends reports that actually shaped strategy instead of sitting in a folder somewhere—helped boost customer satisfaction by 8% and improved retention by 3% by giving leadership the insights they needed to make smarter decisions.
Created custom dashboards that tracked customer behaviors and engagement trends in real time, making it easy for teams
across the company to see what was resonating with customers and what wasn't.
CERTIFICATION
EDUCATION
Master of Science, Data Science
Eastern University | St. Davids, PA
Bachelor of Science, Physics
Master of Science, Health and Human Performance
Georgia College & State University | Milledgeville, GA
Georgia College & State University | Milledgeville, GA